Shipping Policy

Last Updated: [Insert Date]

This Shipping Policy outlines how orders are processed, shipped, and delivered by [LEGAL COMPANY NAME], operating as Figure8Skin (“Company”, “we”, “us”, “our”). By placing an order through www.figure8skin.com, you agree to the terms below.

1. Order Processing Times

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Processing times may be extended during high-volume periods such as product launches, sales, or holidays.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Estimated Delivery Times:

  • Domestic (United States): 3–7 business days
  • International: 7–21 business days depending on destination

These are estimates only and are not guaranteed. Carrier delays may occur.

3. Tracking Information

Once your order ships, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear.

4. International Shipping, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes.
  • These fees are not included in product or shipping prices.
  • Customers are responsible for all customs-related charges imposed by their country.

We cannot control or predict customs delays.

5. Shipping to P.O. Boxes

Some carriers may not ship to P.O. boxes. If this affects your order, we will contact you to arrange an alternative delivery address.

6. Lost, Stolen, or Damaged Packages

Once a package is marked “Delivered” by the carrier, we are not responsible for lost or stolen packages.

If a package arrives damaged:

7. Address Errors & Failed Deliveries

Customers are responsible for entering the correct shipping address. Orders returned due to incorrect or incomplete addresses may incur additional reshipment fees.

8. Order Changes & Cancellations

Once an order is submitted, it may not be changed or canceled. We will do our best to assist, but changes are not guaranteed if the order is already processing.

9. Pre-Orders & Backorders

Products marked as pre-order or backorder will ship as soon as they become available. Estimated ship dates will be shown on the product page.

10. Contact Information

If you have questions regarding shipping, please contact us:

[LEGAL COMPANY NAME]
Figure8Skin
8411 Canoga Ave
Canoga Park, CA 91304
United States
Email: support@figure8skin.com